Helheim Game Wiki
Beginner Guide
Install the game, secure your account, enter Helheim, and learn the essential systems that shape your first journey.
1. Download & Install the Client
- Open the Client page and select one of the available download links.
- When the download finishes, double-click the .EXE installer.
- Follow the installation steps and choose where Helheim should be installed.
- At the end of the installation, a prompt will appear for CleanFlash. Complete this installation as well.
Flash Player 6.0 or newer is required for the game client to run. CleanFlash supplies the Flash support needed by the client.
If the installer, launcher, or game client does not start correctly, check the Requirements page for required components, compatibility steps, antivirus exceptions, and troubleshooting actions.
2. Register & Protect Your Account
Once the client is installed and running correctly, create your Helheim game account through Accounts → Register on the website.
- Enter your desired Account ID.
- Enter a strong Password.
- Confirm the password a second time.
- Complete the CAPTCHA checkbox.
- Press REGISTER.
Important: Save Your Recovery Key
After registration, the website displays your personal recovery key and gives you the option to download it as a .TXT file. Save it somewhere secure and make sure you can find it again.
This key is the only way to recover your account in the future. Never share it with another player. The server administrator and staff do not know your recovery key and will never need to ask you for it.
3. Launch & Connect to Helheim
- Open the installed client folder and launch Play.exe.
- If the launcher displays Download, patches are available. Downloading them is strongly recommended before playing.
- Wait for the automatic updater to bring the client to the latest patch.
- Select the settings-wheel icon, adjust the game options to your preference, and press Save.
- Press PLAY.
- At the login screen, select Helheim_EU as the server.
Do not select TEST. That entry is not the live Helheim game server.
4. Your First Minutes In-Game
Your adventure begins in the redesigned Birth Village. Explore the map and speak with its NPCs to learn the basic controls and game concepts. When ready, travel to the lower-left section of the map and use the waiting NPC to enter the starting city.
Unlike traditional Conquer, Helheim does not begin in Twin City. Your first main city is Utopia. Utopia and the later custom cities are large, so colored dots on the minimap mark important NPC positions and help you navigate.
Your First Recommended Quest
Speak with GuruTodd in Utopia and begin the beginner quest line. It awards useful early levels, weapons, and resources while guiding you through the city and its surroundings.
Helheim 101: Main City Progression
Your active main city changes automatically as your character reaches new level ranges.
| Character Level | Main City | Progression Stage |
|---|
| 1–49 | Utopia | Beginner quests, Regular and Challenge Dungeons, early equipment, and foundational resources. |
| 50–99 | Moonlight District | Stronger monsters, Elite Dungeons, improved loot, and greater Jade opportunities. |
| 100+ | Sunshore | Advanced progression, Master Dungeons, puzzle mechanics, and endgame-oriented rewards. |
Each city contains minimap markers for important NPCs. Use them instead of trying to memorize the full layout immediately.
Important NPCs in Every Main City
| NPC | Purpose | Beginner Advice |
|---|
| SanctifiedTeleporter | Sends you to the PK-enabled Sanctified Area, where the main item-upgrade NPCs are gathered. | Do not carry valuable upgrade materials there unprepared. |
| NPCZone | Teleports you to a utility and character-customization hub containing NPCs such as PrizeNPC and GuildOfficer. | Visit when you need services that are not part of ordinary hunting. |
| StorageArea | Provides every major storage service and places all Warehouses together. | Store valuable resources regularly to keep your inventory organized. |
| No.XZoneGuard | Starts the dungeon task belonging to that city or zone. | Check your level, equipment, and dungeon cooldown before entering. |
| JadeAddict | Trades BrightJade or AdvancedJade for a timed gem-hunting session. | BrightJade chooses a random GemArea; AdvancedJade lets you choose. |
| SillyBilly | Allows entry to the SillyZone when you possess a SillyTicket. | Save the ticket until you are ready to make good use of the session. |
| BoostingZone | Allows entry to the BoostingZone with a BZTicket. | Not recommended for a fresh character unless a powerful character is boosting you. |
| Conducturess | Connects the custom main cities to classic Conquer maps and essential shortcut destinations. | Use her whenever a quest or activity sends you outside the current city. |
| Pharmacist, Blacksmith, Armorer & Storekeeper | Standard merchants for consumables, equipment, repairs, and general supplies. | Repair and restock before a dungeon or long hunting session. |
Understanding Dungeons
Dungeons exist in all three main cities. Their difficulty and rewards increase alongside the city’s intended level range. After accepting a task from the relevant ZoneGuard, complete its objective and defeat the boss or final encounter to receive the full reward.
| Dungeon Type | Where | How It Works |
|---|
| RDUNG — Regular Dungeon | All main cities | Defeat the required number of monsters, reach the Dungeon Boss, and kill it to complete the run. |
| CDUNG — Challenge Dungeon | Utopia | Similar to a Regular Dungeon, but the objective must be completed before its timer expires. |
| EDUNG — Elite Dungeon | Moonlight District | A harder version with greater risk, improved loot, and better opportunities to obtain a Jade. |
| MDUNG — Master Dungeon | Sunshore | Challenging puzzle-oriented encounters that work differently from the earlier dungeons and provide valuable rewards. |
| SDUNG — Special Dungeon | Chance in every main city | A rare, much easier version with greatly boosted rewards. Entry is selected by chance when initiating a dungeon task. |
Wait until at least level 15 before attempting Utopia dungeons. Dying inside a dungeon applies an EXP penalty to your character.
Dungeon Cooldowns
| Main City | Level Range | Cooldown for the Same Type |
|---|
| Utopia | 1–49 | 30 minutes |
| Moonlight District | 50–99 | 45 minutes |
| Sunshore | 100+ | 90 minutes |
The cooldown applies to the same dungeon type, not every dungeon at once. For example, completing an RDUNG in Utopia prevents another Utopia RDUNG for 30 minutes, but you may begin a CDUNG immediately if it is otherwise available.
GemAreas & the JadeAddict
Traditional gem mining is disabled on Helheim. Mines primarily produce ores and imbuement materials; gems are earned by hunting monsters inside timed GemAreas.
- Acquire a BrightJade or AdvancedJade, commonly as a chance reward from successful dungeons.
- Bring it to the JadeAddict in your main city.
- A BrightJade sends you to a random GemArea.
- An AdvancedJade allows you to choose the GemArea.
- Hunt inside the selected area for 60 minutes. Gem drop behavior is balanced separately for each class.
This keeps gems valuable and makes a fully socketed set containing Super Gems a meaningful long-term achievement.
Composing Gems
Visit JewelerLau inside the StorageArea to combine lower-grade gems into higher tiers.
| Result | Required Materials |
|---|
| 1 Refined Gem | 20 Normal Gems of the same type |
| 1 Super Gem | 15 Refined Gems of the same type |
Only gems of the same type can be combined. Store and organize them carefully so they are ready when you have enough for the next tier.
Recommendations for New Players
- Complete GuruTodd’s beginner quest before wandering too far from Utopia.
- Browse the Quests page for beginner-friendly experience, equipment, and resource rewards.
- Speak with HelheimHelper near the beginning and obtain the PLVLAssistance item.
- Right-click PLVLAssistance to check whether any level 130 Archers are online and potentially available to boost your character.
- Wait until level 15 and prepare consumables before attempting your first dungeon.
- Store important materials and your account recovery key safely—never depend on remembering everything later.
- Learn one system at a time. GuruTodd, dungeons, Jade sessions, storage, and item upgrades will naturally introduce the wider server.